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Frequently Asked Questions

Do you have any questions? We are here for you!

Why do we have to pay the fixed fee (tariff)?

Fixed tariff is set by the Energy Regulatory Office and is a tariff set to cover administrative costs and services, such as: Reading, billing, bill distribution, customer account maintenance, etc.

Why do we use it?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

How do I make a suggestion, a compliment or a complaint about the services provided by KESCO staff?

To make a suggestion, acknowledgment or complaint about the services provided, you can submit it by filling out the relevant form and placing it in the suggestion boxes across all KESCO districts / subdistricts.