To receive information on planned power outages, you can register in the "eKesco" application or write to: info@kesco-energy.com providing relevant information.

The customer must make a request for reconnection in the Customer Department to the licensed supplier (see suppliers). Based on ERO Regulation no. 09/2017 for disconnection and reconnection of customers in the energy sector, in Chapter VI and Article 23, the deadlines and conditions for reconnection are declared to be:

The energy company will re-connect the disconnected customer facility no later than 24 hours after the re-connection conditions are met. If, for any technical reason, the client cannot be reconnected within the time limit described above, the customer may submit the request through the Call Center or Customer Care Office.

Retail electricity tariffs are regulated and approved by the Energy Regulatory Office. The existing daily tariff structure consists of high tariff (TL) and low tariff (TU).

The time of using the high tariff from October 1 to March 31 is from hour 07:00 to 22:00, while from April 1 to September 30 is from hour 08:00 to 23:00.  For more view electricity tariffs here.

You can make payments through these services if you have made an agreement with the bank with which you operate. All you have to do is fill in the correct information requested from you at the time of payment (customer code or reference number which is written at the bottom of the bill / invoice).

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In case of errors during the payment of electricity bills, we suggest you to visit the Customer Care counters at KESCO in your respective district, to submit a request for correction of the error related to the payment.

In case of payment through non-banking financial institutions, please contact the relevant institution where the payment was made. If the payment was made incorrectly through the mobile application "eKesco", we suggest you write to us at e-mails: info@kesco-energy.com or file a complaint at the Customer Care counters at KESCO

KESCO company does not take the provision during the online payment of electricity bills. In case of takings, please contact your bank.

All customers who receive services from KESCO are obliged to fulfill their obligations to the company. However, in certain cases, categories such as social cases are regulated by legislation by local institutions.

For this purpose, KESCO works closely with the Ministry of Labor and Social Welfare to implement subsidies for social case categories, according to lists established by the relevant ministry. For any information related to social cases, consumers should contact the Ministry of Labor and Social Welfare.